Effective Date: 7th July 2026

At Walkies & Whiskers, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and share your personal information when you use our website, contact us or use our services.

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1. Who We Are

Walkies & Whiskers is operated by Gemma White, a sole trader based in the United Kingdom.

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Email: walkiesandwhiskersnotts@outlook.com

Website: www.walkiesandwhiskersnotts.co.uk

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2. Information We Collect

We may collect the following information:

Personal Information

• Name

• Address

• Email address

• Telephone number

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Pet Information

• Pet's name

• Breed

• Age

• Medical requirements

• Behavioural information

• Veterinary details (where applicable)

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Service Information

• Services requested

• Availability requirements

• Booking information

• Communications with us

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Technical Information

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies (see Cookie Policy)

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3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Arrange pet care services

• Contact you regarding your enquiry

• Match you with suitable independent pet care providers (where applicable)

• Provide our services

• Improve our website

• Meet legal obligations

• Maintain business records

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4. Sharing Your Information

We will never sell your personal information.

Where you have submitted an enquiry through the Walkies & Whiskers Dog Walkers & Pet Services Network, we may share relevant information with one or more suitable independent pet care providers for the purpose of responding to your enquiry and arranging the requested services.

This may include:

• Your name

• Contact details

• General location

• Information about your pet

• Details of the services requested

We only share the information necessary to facilitate the introduction.

Once you decide to proceed with an independent pet care provider, any future agreement is directly between you and that business.

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5. Independent Pet Care Providers

Businesses within the Walkies & Whiskers Dog Walkers & Pet Services Network operate as independent businesses.

They are responsible for their own:

• Contracts

• Insurance

• Data protection obligations

• Services provided

Once your information has been shared with an independent provider following your consent, that provider becomes responsible for handling your personal information in accordance with their own Privacy Policy.

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6. Lawful Basis for Processing

We process your personal information under the UK General Data Protection Regulation (UK GDPR) using one or more of the following lawful bases:

• Your consent

• Performance of a contract

• Legitimate interests

• Compliance with legal obligations

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7. How We Store Your Information

We take reasonable steps to keep your information secure.

Information may be stored securely using systems including:

• Wix

• Dubsado

• Email providers

• Secure cloud storage

Access is limited to authorised persons only.

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8. How Long We Keep Your Information

We retain personal information only for as long as necessary.

This may include:

• Enquiries that do not proceed

• Current clients

• Former clients

• Financial records required by law

When information is no longer required, it will be securely deleted.

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9. Your Rights

Under UK GDPR you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Withdraw consent where applicable

• Lodge a complaint with the Information Commissioner's Office (ICO)

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10. Cookies

Our website uses cookies to improve your browsing experience.

You can manage your cookie preferences through the cookie banner displayed when visiting our website.

Further information can be found in our Cookie Policy.

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11. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

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12. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

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13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

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Gemma White

Trading as Walkies & Whiskers

Email: walkiesandwhiskersnotts@outlook.com

Website: www.walkiesandwhiskersnotts.co.uk